yarden.ops@gmail.com
404-590-0107

Terms of Service

Proceeding with payment constitutes acceptance of these terms. By signing up for Yarden Ops LLC (subsequently referred as Y.O.) services or services provided by any of our contractors, you agree to the following terms and conditions which are subject to change. Any changes will be communicated to you for review.

SERVICES PROVIDED AS OUTLINED ON ESTIMATE AND/OR INVOICE.

Lawn Maintenance

  • 12-Month Contract: Auto-renewed, billed on the 1st of each month. Options: weekly, biweekly, seasonal. New clients must pay for the first and last month upon signup. Additional work quoted and billed separately.

  • 6-Month Contract: Auto-renewed, billed on the 1st of each month. New clients must pay for the first and last month upon signup.

  • Pre-Paid Non-Contractual Option: Non-refundable pre-payment for a minimum of 2 service visits.

PAYMENT POLICY

Card on File

  • Secure Storage: Credit card details stored securely.

  • A valid card on file: Required for all services.

  • Automatic Billing: Billed on the 1st of each month for services and fees. Notification provided before billing. New clients signing up mid-month will be billed upon signup and again on the 1st of the following month.

  • If card is auto charged on the 1st of the month and returned with insufficent funds– services will be paused until resolved

  • Card Updates: Notify us of card changes to avoid a $10 reinstatement fee for interrupted service.

  • Disputes: Report billing errors within 7 business days.

  • Cancellation: Notify us before your next billing cycle to avoid being billed for the following month.

INVOICES AND PAYMENTS

Maintenance Invoices:

  • Due by the 1st of each month; late after the 8th.

Late Fees

  • Late fee(s): A $15 late fee will be added to your balance every 8 days after the due date for a maximum of $60 in late fees. When this maximum threshold is reached your property will be dropped from our service route, your account suspended, and we will forward your account to our collections department for next steps.

Project Invoices:

  • 50% non-refundable deposit on labor and 100% deposit on materials required to initiate the project and reserve a spot on our schedule.

  • The remaining balance will be due upon completion of the project or per agreed milestones.

  • We reserve the right to request a 100% deposit for your project if we deem it necessary

Payment Methods:

  • Only card on file is accepted. A 2.9% service fee + $0.30 processing fee is applied.

SERVICE INTERRUPTIONS

Pet Waste Policy:

  • Responsibility: Pet owners must ensure areas are clean of excessive waste before service.

  • Fees: Initial cleanup fee of $15; $30 for repeat offenses after three occurrences.

Weather:

  • If it rains on the day of or more than twice before a client's scheduled visit, the service for that week will be skipped, and the client will be rescheduled for the following week on their normal service date due to safety concerns, backlogged appointments, and quality control.


Obstructions:

  • Ensure property is accessible and free of obstructions (locked gates, toys, pets). If there are obstructions or access issues, the service date will be skipped, and you will be notified.

  • Cars in the driveway which are parked off centered or parked toward either side edge will prevent our crews from edging that side or both sides of your driveway.

GENERAL TERMS OF SERVICE CONTINUED

CLIENT RESPONSIBILITIES

  • Report damages within 48 hours with evidence.

  • Notify us of additional service needs.

  • Ensure cables, wires, and irrigation systems are at least 3" below ground. Y.O. is not responsible for severing unburried nor unmarked lines

  • Mark irrigation system heads; Y.O. is not responsible for marking them and will not be liable for unmarked heads damaged by our mowers.

  • Secure pets; Y.O. is not responsible for escaped pets.

CANCELLATION POLICY

Maintenance Contracts:

  • Written notice required. Text or email us for cancellation. You may also mail a letter of cancellation to our address as listed on our website contact page.

  • Pre-Paid Non-Contractual Option: Pre-pay for a minimum of 2 service visits. Prepayment is non-refundable and acts as a cancellation fee.

  • 6-Month Contract: 30-day notice, $320 early cancellation fee.

  • Annual Contract: 60-day notice, $320 early cancellation fee.

Project Cancellation:

  • Written notice required. Text or email us for cancellation. You may also mail a letter of cancellation to our address as listed on our website contact page. 15% penalty on the project amount may apply to account for lost jobs due to your reservation.

Visit Cancellations:

  • Provide 12-hour notice to avoid service charges.

DAMAGE NOTIFICATION

  • Notify Y.O. of damages within 48 hours with pictures or videos.

  • We are not responsible for plants harmed or killed during herbicide application in landscape beds (drift can often carry products to areas that were unintneded) if a client opts for herbicide application instead of hand pulling weeds

  • Lawn will show signs of yellowing after herbicide application on turf in Spring / Summer due to heat stress

CUSTOMER SATISFACTION

We stand by our customer-centric service. Contact us within 24 hours of service for any concerns. Proceeding with payment constitutes acceptance of these terms.

Contact Information:

  • Phone: 404-590-0107

  • Email: yarden.ops@gmail.com

  • Website: www.yardenops.com